Frequently Asked Questions (FAQ)
Welcome to the A Lovely Look FAQ! Here, you’ll find answers to our most common questions. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help!
Orders & Shipping
Q: How do I place an order?
A: Simply browse our collections, add your favorites to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: Where do you ship?
A: We ship worldwide! Shipping times and costs vary depending on your location.
Q: How long does shipping take?
A: Orders typically arrive within 7-15 business days. You’ll receive a tracking number once your order is shipped for updates on its journey.
Q: Can I change or cancel my order?
A: Changes or cancellations are possible within 24 hours of placing your order. Contact our support team at [Your Email Address].
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in their original condition. For hygiene reasons, worn shapewear cannot be returned.
Q: How do I start a return or exchange?
A: Email our support team at [Your Email Address] with your order number and reason for the return. We’ll guide you through the process.
Q: Do you offer refunds?
A: Yes, refunds are processed once we receive and inspect the returned items. Refunds will be issued to your original payment method.
Products & Sizing
Q: How do I find my size?
A: Each product page includes a detailed size chart to help you choose the perfect fit. Still unsure? Contact us for personalized sizing assistance!
Q: Are your products sustainable?
A: Yes! We’re committed to eco-friendly practices and use sustainable materials in many of our products.
Q: How do I care for my shapewear and yoga apparel?
A: Hand wash or machine wash on a gentle cycle with cold water. Avoid bleach, and lay flat to dry for best results.
Loyalty Program
Q: How do I join the loyalty program?
A: Sign up on our Loyalty Page to start earning points with every purchase and engagement.
Q: What can I redeem with my points?
A: Points can be redeemed for discounts, exclusive products, and special perks. Check your account for available rewards.
Collaborations
Q: How do I collaborate with A Lovely Look?
A: Visit our Collabs Page to apply. We’re always excited to partner with creators who align with our brand values.
Other Questions
Q: How can I contact your team?
A: You can reach us via email at Supoort@alovelylook.com or through our Contact Page. We’ll get back to you as soon as possible!
Still have questions? Don’t hesitate to get in touch—we’re here to help you achieve your most lovely look! 💖